ba995 Privacy Policy
At ba995, your personal information is of the highest importance to us. This policy describes in detail how we collect, use, and keep your information secure.
ba995 ("we", "our", or "platform") provides a reliable and secure online gaming service for users in Bangladesh. In this privacy policy we have clearly described what information is collected, why it is collected, how it is stored and used, and what your rights are. Your trust and confidence are our highest priority.
Information Collection — What We Need to Know
When you register and use services on ba995, we collect certain specific information. This information comes from three main sources — information you provide directly, information collected automatically, and information received through third parties.
Personal Identity Information
The information you provide at the time of registration includes:
- Full name
- Date of birth (age verification)
- Email address
- National ID number (where applicable)
- Password (stored in encrypted form)
Financial Transaction Information
Information required at the time of deposit and withdrawal:
- bKash, Nagad, or Rocket number
- Transaction amount and date
- Transaction ID and receipt number
- Account balance records
Technical and Browsing Information
Information collected automatically while you use the site:
- IP address
- Browser and operating system type
- Session duration
- List of pages visited
- Cookie data (details below)
How Your Information Is Used
ba995 uses collected information only for specific and lawful purposes. We never use your information for unnecessary purposes or sell it to third parties.
Account management and service delivery
We use your registration information to create, verify, and manage your account. This information is essential for ensuring a smooth gaming experience and for correctly providing bonus and promotional benefits. Login, deposit, withdrawal, and gaming access on the ba995 platform are all provided on the basis of this information.
Fraud prevention and security
We monitor transactions to ensure the security of users' accounts and funds. If unusual activity is detected, immediate action is taken. This process keeps ba995 maintained as a safe and trusted platform.
Age verification and responsible gaming
ba995 is for users aged 21 and above only. We use date of birth information to ensure that minors cannot use the platform. This information also helps with setting responsible gaming limits.
Customer service and support
We use your account information and transaction history to resolve your issues quickly through 24/7 live chat support. This helps support representatives fully understand your situation and provide a resolution promptly.
Service improvement and analytics
By analyzing user behavior, we continuously improve the platform experience. Analytics data is used to make decisions such as which games or sections are more popular and where there is room for improvement. However, this analysis is always conducted using anonymised methods.
Information Sharing and Disclosure
Your information may be shared only in the following limited circumstances:
Payment processing partners
Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, and Rocket. These partners have their own strict privacy policies and cannot use your information for any other purpose.
Technology and service providers
Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) and technology service providers may have access to limited information. However, this is only for the purpose of providing specific services and they operate under strict confidentiality agreements.
Legal obligations
If required as part of a court order, government directive, or legal process, we are obligated to provide information to authorities. In such cases, we will make every effort to notify you in advance where possible.
Business changes
In the event of a business merger, acquisition, or asset transfer, user data may be transferred. However, users will be informed before any such change and the new authority will follow this same privacy policy.
Cookies and Tracking Technologies
The ba995 website uses cookies and similar technologies that improve your browsing experience. Cookies are small text files stored on your device.
Essential cookies
Required to maintain login sessions and ensure security. These cannot be disabled.
Analytics cookies
Collect site usage statistics to help improve the service. Data is fully anonymised.
Functionality cookies
Remember your preferences such as language settings and game preferences. Help personalise the site.
Performance cookies
Used to monitor page loading times, detect errors, and track server performance.
Data Storage and Security
ba995 uses the highest industry-standard technologies to secure your information. Our security management includes the following measures:
- SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption, making theft or alteration of information impossible.
- Secure Database: All personal information is stored in encrypted databases and only authorised staff have access.
- Password Hashing: Passwords are never stored in plain text — they are kept only in bcrypt hash form.
- Minimum Access: Staff can only access the information necessary for their work — access to unnecessary information is not permitted.
- Regular Security Reviews: Our systems are verified through regular security audits.
- Data Retention Policy: Some information is retained for a specific period after account closure to meet legal requirements.
If a data breach occurs and there is a possibility that your information has been affected, we will notify you by email as quickly as possible and provide guidance on the necessary steps to take.
Your Rights Regarding Your Information
As a ba995 user, you have the following rights regarding your personal information:
📋 Right to access information
You may request to know what information we have collected about you and how it is being used. Submit this request via live chat or email and we will respond within 30 days.
✏️ Right to correct information
If any information in your profile is incorrect or incomplete, you have the right to request a correction. ba995 will action this correction as quickly as possible.
🗑️ Right to delete information
In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations will not fall within the scope of this request.
⛔ Right to restrict processing
In some cases you may request that the processing of your information be restricted. This right applies when there is a dispute about the accuracy of the information or when the legal basis for processing is questioned.
Protection of Minors' Information
⚠️ For users aged 21 and above only
ba995 is for users aged 21 and above only. We do not intentionally collect any information from minors. If information reaches us indicating that a minor has used the platform, we will immediately close that account and delete all associated information.
If a parent or guardian suspects that their child has used this platform, please contact us at [email protected]. We will resolve the matter quickly and confidentially.
Changes to the Policy
ba995 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notice will be displayed on the site's main page
- A "Last Updated" date will be shown at the top of the revised policy
Continuing to use the site after a revised policy is published will be taken as your consent to the new policy. We therefore recommend visiting this page regularly.
International Data Transfers
ba995 primarily provides services for the Bangladesh market. However, our technology infrastructure may be operated on international servers. In such cases we ensure that:
- SSL/TLS encryption is always used for data transfers
- Third-party servers and service providers comply with international data protection standards
- The protections in this privacy policy are maintained for international transfers
- Strict protection clauses are included in data processing agreements
Contact Us
Please contact us for any questions, concerns, or to exercise your rights regarding this privacy policy. Our privacy team is ready to answer all your questions.
Privacy Contact
Chat with us directly in Bengali 24/7 — the fastest way to get a response
[email protected]
Privacy-related emails are answered within 30 business days
For more information, visit our FAQ page or Responsible Gaming section.